Customer Portal Tutorial

 

LOGIN

When logged in a user can check status on tests, update account notifications, share their access with others in their company, review orders of others in their company, and update account information. 







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ADD A PROXY USER

In this video, we'll review how to add a proxy so that another person, such as a colleague or consultant, can submit a sample submission form on behalf of you or your company.






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SUBMIT SAMPLES
(REQUEST A TEST)

Create, Edit and Search Sample Submission Forms. Generate a PDF to print and include with your samples.

 

 

MY ACCOUNT

Learn how to change your password, manage email preferences, and request shared data from others in your company.





 

 

MY ORDERS

Search through your orders and refine by data or lab number, download your final report, and what to expect from report notifications. 





 

 

COMPANY ORDERS

Share access with other users in your company and select a new company you are affiliated with to view statuses.