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Customer Portal

Welcome to Nelson Labs Customer Portal.

 

With a strong belief that every test matters, you can rest assured we know the products we test are as important as the patients they represent.

 

**Customer Portal Maintenance on Saturday, January 22, 2022** 

 
The Customer Portal will not be available from 8:00pm until 11:00pm MST for scheduled maintenance

 

T  Customer Portal Tutorial

Please take some time to get familiar with your new customer portal. We've created a few tutorials which will help guide you through the portal features, including the new SSF. 

Take a Tour

If you do not have an account, contact the Service Center at servicecenter@nelsonlabs.com
 
 

Important Notices    

 

A new and improved sample submission form is now available in your portal!

Key benefits include:
Multiple tests on one form
Access to previous forms
Search for previous forms by Sample ID, Test Code/Description, Purchase Order #, Quote #, Date Range
Ability to copy previous form data
Test Description auto populated
 

DATE OF RANGE FOR DATA STORAGE

Please be aware that this secure site will store a limited amount of report data.  Data is archived on a regular basis and it is important that you download your final reports.  If you need report data that you do not see on our secure site, the Service Center can help you find what you need.  Please email us at servicecenter@nelsonlabs.com with your request. 


Customers of U.S. Lab Locations 

At this time, the Secure Customer Portal is available for customers of the U.S. lab locations only (Salt Lake City, UT; Itasca, IL; Ontario, CA).

 
Looking for a Change Control Notice?

Once you are logged in to your account, you can view our change control notices HERE

Customer Portal Tutorial

Please take some time to get familiar with your new customer portal. We've created a few tutorials which will help guide you through the portal features.

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