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Customer Portal

Welcome to Nelson Labs Customer Portal.

With a strong belief that every test matters, you can rest assured we know the products we test are as important as the patients they represent.

Important Notices   



Process for Sample Submission Forms (SSF):  All samples sent to Nelson Labs for testing must be accompanied by a complete and signed Sample Submission Form. The signature represents you agree to our Service Terms and Conditions. Effective 04 February 2019, samples received without a signed SSF will be held without testing until a signature for services is sent to Nelson Labs. Please contact your account manager with any questions.  


Please be aware that this secure site will store a limited amount of report data.  Data is archived on a regular basis and it is important that you download your final reports.  If you need report data that you do not see on our secure site, the Service Center can help you find what you need.  Please email us at servicecenter@nelsonlabs.com with your request. 

Customers of U.S. Lab Locations 

At this time, the Secure Customer Portal is available for customers of the U.S. lab locations only (Salt Lake City, UT; Itasca, IL; Ontario, CA).

Looking for a Change Control Notice?

Once you are logged in to your account, you can view our change control notices HERE

Customer Portal Tutorial

Please take some time to get familiar with your new customer portal. We've created a few tutorials which will help guide you through the portal features.

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